Shipping policy
Returns
We accept returns within [30] days of delivery. To be eligible, your item must be unused, in its original condition, and in the original packaging.
To start a return, email us at [support email] with your order number and reason for return. We'll respond with instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [support email].
Damaged or Defective Items
If your item arrives damaged or defective, contact us within [7] days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale or clearance
- Items not in their original condition or damaged for reasons not due to our error
- Items returned more than [30] days after delivery
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company and bank, as processing time varies. If you've done this and still haven't received your refund, contact us at [support email].
Cancellations
Orders can be canceled within [24] hours of purchase for a full refund. After this window, your order may already be processing and cannot be guaranteed for cancellation.
Returns
We accept returns within [30] days of delivery. To be eligible, your item must be unused, in its original condition, and in the original packaging.
To start a return, email us at [support email] with your order number and reason for return. We'll respond with instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [support email].
Damaged or Defective Items
If your item arrives damaged or defective, contact us within [7] days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale or clearance
- Items not in their original condition or damaged for reasons not due to our error
- Items returned more than [30] days after delivery
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company and bank, as processing time varies. If you've done this and still haven't received your refund, contact us at [support email].
Cancellations
Orders can be canceled within [24] hours of purchase for a full refund. After this window, your order may already be processing and cannot be guaranteed for cancellation.